Customer Support

Have a question about a purchase? Read through the frequently asked questions below. If you don’t see the information you need, please send an email to contact@theottoolbox.com.

Frequently Asked Questions

I can’t access my purchase

Upon purchase, an email is immediately sent to your inbox with access information. Sometimes, this email is blocked by a customer’s email network, particularly when using a school district or work email address. Sometimes the delivery email is sent to a Spam folder or an “other” folder. Other times the email lands out in email space and is not delivered.

Please run a search in your email for “The OT Toolbox”.

I not receive an email with download information:

  1. Please run a search in your email inbox for The OT Toolbox.

Sometimes, this email is blocked by a customer’s email network, particularly when using a school district or work email address. Sometimes the delivery email is sent to a Spam folder or an “other” folder. Other times the email lands out in email space and is not delivered.

2. You can access your purchases through your account on The OT Toolbox. Go to my account and any purchases will be accessible by clicking ORDERS.

  • If you previously set up an account on The OT Toolbox, just log in and go to your account dashboard.
  • If you have not previously set up an account, use the email address that you entered at the time of purchase. Our system sets up an account for anyone who is not already in our system. It also creates a password. If you do not know your password, click Lost My Password and the system will walk you through creating a new password for your account.

Refund Policy

Due to the nature of digital products and immediate access, we do not currently allow for refunds unless otherwise noted.

Products on The OT Toolbox

All products on The OT Toolbox are digital files and accessible immediately following purchase.

Have more questions?

If you don’t see the answer to your question listed here, please email us at contact@theottoolbox.com and we’ll get back to you as soon as possible.